New Century Publications

Home  |    About Us  |   NEW ARRIVALS  |    Order Form  |    Join Mailing List  |    Contact Us

Search For

Complete Catalogue - 2015-2016
in PDF format

    Economics and Commerce
Accounting Standards / Auditing
Agriculture
Banking, Finance and Insurance
Business Environment
Capital Market
Climate Change
Co-operatives
Communications
COVID-19
Development Economics
Disaster Management
E-commerce
Economic History
Economic Planning in India
Economic Reforms in India
Employment and Labour Welfare
Encyclopaedias/Dictionaries
Energy Security
Environment and Economics
Food Security
Foreign Direct Investment (FDI)
Foreign Exchange/Currency
Foreign Trade/External Sector
Global Financial Crisis/Global Recession
Globalisation
Goods and Services Tax (GST)
Governance / E-governance
Health
Human Development
Indian Economy: General
Indian Industry, Small and Medium Enterprises, Public Sector
Information and Communication Technology (ICT)
Infrastructure and Urban Development
International Business
International Economics
International Trade
Islamic Studies
Labour Economics
Micro Finance/Self-help Groups (SHGs)/Micro Credit
Micro, Small and Medium Enterprises (MSMEs)
Monetary/Credit Policy
Panchayati Raj
Public Finance, Fiscal Federalism, Government Budgeting, Taxation
Public-Private-Partnership (PPP)
Regional Development
Research Methodology
Rural Development and Poverty
Skill Development
Social Services/Human Welfare
Tourism
Urban Planning
Water Resources
WTO
    Management
Consumer Behaviour, Advertising and Consumer Protection
Corporate Governance
Entrepreneurship
Human Resource Management (HRM)
Human Resources Development (HRD)
Management - General
Management Ethics
Marketing
Media/Journalism
Mergers and Acquisitions
Project Management
Quality Management / TQM
Retail Management
Risk Management
Supply Chain Management
Working Capital Management
    Political Science
Central Asia
China
Defence and Security
European Union
Foreign Policy
Government and Politics
Human Rights
International Relations
Minority Studies
North Africa
South Asia
United States
West Asia
    Food Standards
Food Science
    Reference
Body, Mind and Spirit / Yoga
General Reference
    Women Studies
Women and Law
Women Empowerment
Women Studies / Gender Studies
    History
Indian History
Maharishi Valmiki, Mahatma Gandhi, Babasaheb Ambedkar
    Law
Child Rights
Economic Laws
Intellectual Property Rights (IPRs)
Law - General
Torts
    Education - General
Education
   
    Geography
Human, Economic and Environmental
    Psychology
Clinical Psychology
Psychology
 
Total Quality Management (TQM) : Stress and Human Performance
By Enugala Manohar

First Published : 2012
ISBN : 9788177083026
Pages : 206
Binding : Hardbound
Size : 5 x 9
Price : US$ 35
ABOUT THE BOOK

Organizational stress has become a crucial challenge for contemporary business undertakings. There is adequate empirical evidence which indicates a strong correlation between organizational stress and total quality management (TQM).

TQM programmes had their origins in the US companies in the 1980s in response to the competitive onslaught of Japanese companies in the automobile and electronics industries. Companies in many other industries quickly followed suit, as did the consulting firms to help companies adopt TQM. TQM is viewed as the continuous improvement of work processes to enhance an organization’s ability to deliver high quality products/services in a cost-effective manner. It typically involves a number of interventions like identification of customer requirements, cross functional teams, selection of suppliers based on quality, and use of a variety of technical (scientific) methods to enhance analysis and process management methods. TQM also involves a multiple stakeholder philosophy which values community, customers and employees equally. Implicit in this philosophy are values of teamwork and collaboration.

There is little doubt that when implemented properly, TQM can have a dramatic impact on the performance and culture of an organization.


CONTENTS
     
1. Management of Stress in Organisations
1.1 What is Stress?
1.2 Pressure and Stress
1.3 Stress is an Imprecise Term
1.4 Anxiety
1.5 Engineering Approach to Stress
1.6 Physiological Approach to Stress
1.7 Psychological Approach
1.8 Role of Anxiety in Stress
1.9 Role of Stress and Stressor
1.10 Characteristics of Stressor
1.11 Causes of Stress
1.12 Job Conditions Leading to Stress
1.13 Potential Sources of Stress
1.14 Symptoms of Stress
1.15 Long-term Effects of Stress
1.16 Effects of Work Stress on Organizations
1.17 Workability and Coping
1.18 Coping Taxonomies
1.19 Coping as Problem Solving
1.20 Prevention of Work Stress
1.21 Three Ways of Dealing with Stress
1.22 Managing Stress
 
2. Total Quality Management Techniques
2.1 What is Total Quality Management?
2.2 Origin of TQM
2.3 How to Learn to Know?
2.4 Learning to Do
2.5 Learning to Be
2.6 Continuous Improvement as a Life Style
2.7 Loyalty and High Expectation as TQM Life Style
2.8 Role of Quality Circles in Total Quality Management
2.9 Conclusion
 
3. TQM for Managing Stress
3.1 Introduction
3.2 Work and Health in Developing and Developed Countries
3.3 Statistical Evidence on Stress in India
3.4 Select Review of Literature
 
4. Impact of Stress on TQM
4.1 Good Stress
4.2 Stress and Performance
4.3 Stress and Job Satisfaction
4.4 Stress and Decision-making
4.5 Assessing the Risk at Work
4.6 Essential Steps in Risk Management
 
5. Case Studies
5.1 Importance of Case Study Method
5.2 Case One: Mr. Madhu
5.3 Case Two: Mr. Rajan
5.4 Case Three: Mr. John
5.5 Case Four: Mr. Shareef
5.6 Case Five: Mr. Narain
5.7 Case Six: Mr. Dinesh
5.8 Conclusion
5.9 Suggestions
 
Appendix: TQM at National Thermal Power Corporation (NTPC)
 
Bibliography

Index


ABOUT THE AUTHOR
     

Dr. Enugala Manohar is a faculty member, Department of Commerce and Business Management, Satavahana University, Karimnagar, Andhra Pradesh. He did his M.Phil. and Ph.D. from Kakatiya University. He has published a number of articles in leading journals. He has participated and presented papers at various national and international seminars/conferences including Advanced Leadership Seminar in Hawaii, USA from June 10 to July 5, 2007.


NEW CENTURY PUBLICATIONS
4800/24, Bharat Ram Road, Ansari Road, Daryaganj, New Delhi - 110 002 INDIA
Tel. : 91-11-23247798, 65396605, 43587398; Fax : 91-11-41017798; Mobile: 9811266355
E-mail : indiatax@vsnl.com
info@newcenturypublications.com
A creation of : Crux Infotech