1. Management of Stress in Organisations
1.1 What is Stress?
1.2 Pressure and Stress
1.3 Stress is an Imprecise Term
1.4 Anxiety
1.5 Engineering Approach to Stress
1.6 Physiological Approach to Stress
1.7 Psychological Approach
1.8 Role of Anxiety in Stress
1.9 Role of Stress and Stressor
1.10 Characteristics of Stressor
1.11 Causes of Stress
1.12 Job Conditions Leading to Stress
1.13 Potential Sources of Stress
1.14 Symptoms of Stress
1.15 Long-term Effects of Stress
1.16 Effects of Work Stress on Organizations
1.17 Workability and Coping
1.18 Coping Taxonomies
1.19 Coping as Problem Solving
1.20 Prevention of Work Stress
1.21 Three Ways of Dealing with Stress
1.22 Managing Stress
2. Total Quality Management Techniques
2.1 What is Total Quality Management?
2.2 Origin of TQM
2.3 How to Learn to Know?
2.4 Learning to Do
2.5 Learning to Be
2.6 Continuous Improvement as a Life Style
2.7 Loyalty and High Expectation as TQM Life Style
2.8 Role of Quality Circles in Total Quality Management
2.9 Conclusion
3. TQM for Managing Stress
3.1 Introduction
3.2 Work and Health in Developing and Developed Countries
3.3 Statistical Evidence on Stress in India
3.4 Select Review of Literature
4. Impact of Stress on TQM
4.1 Good Stress
4.2 Stress and Performance
4.3 Stress and Job Satisfaction
4.4 Stress and Decision-making
4.5 Assessing the Risk at Work
4.6 Essential Steps in Risk Management
5. Case Studies
5.1 Importance of Case Study Method
5.2 Case One: Mr. Madhu
5.3 Case Two: Mr. Rajan
5.4 Case Three: Mr. John
5.5 Case Four: Mr. Shareef
5.6 Case Five: Mr. Narain
5.7 Case Six: Mr. Dinesh
5.8 Conclusion
5.9 Suggestions
Appendix: TQM at National Thermal Power Corporation (NTPC)
Bibliography
Index
